My Time Zone: Refund Policy

Last updated 2026-08-26

My Time Zone is made by Design by Miz (the "Licensor"). This policy explains how refunds work depending on where you bought the app.

Direct purchases (Paddle)

If you bought the direct download, we offer a 14-day money-back guarantee from the date of purchase. If the app is not right for you within that window, we will refund your purchase, no argument needed.

How to request a refund:

• Email hello@designbymiz.com with your order or receipt number, reply to your Paddle purchase receipt, or go straight to Paddle at paddle.net. They can find your order from the email on your receipt.
• The refund is processed by Paddle.com Market Ltd ("Paddle"), our Merchant of Record, back to your original payment method.

When a direct purchase is refunded, the associated licence key is deactivated and should no longer be used.

Mac App Store purchases

Purchases made through the Mac App Store are handled solely by Apple under Apple's own refund policies. We cannot issue refunds for App Store purchases. Please request those refunds directly through Apple.

Your statutory rights

Nothing in this policy limits any non-waivable consumer-protection rights you may have under the law of Ontario, Canada, or your place of residence. Those rights apply in addition to the guarantee above.

Contact

Refund questions: hello@designbymiz.com.

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